Terms & Conditions

1. Acceptance of Terms

By scheduling, purchasing, or using services provided by Frostlight Solutions LLC ("Company"), the Client agrees to be bound by these Terms and Conditions. If the Student is under eighteen (18) years of age, the parent or legal guardian represents that they have authority to enter into this Agreement on the Student's behalf. Clients who do not agree to these Terms shall not use the Company's services.

2. Services Provided

Frostlight Solutions LLC provides educational support services including academic tutoring, homework assistance, study skills coaching, test preparation, curriculum support, educational mentoring, and related instructional services. Services may be provided in person or online. Tutoring services are educational only and are not medical, psychological, legal, counseling, or therapeutic services.

3. Enrollment and Client Information

Clients shall provide accurate contact, scheduling, emergency, academic, and payment information and promptly update any changes. Failure to provide required information may delay or prevent services.

4. Scheduling and Session Format

Sessions are conducted at mutually agreed times. Students are expected to arrive prepared and on time. Time lost because of late arrival does not extend the scheduled session. Frostlight Solutions LLC may substitute tutors, change formats, or reschedule sessions when reasonably necessary.

5. Fees and Payment

Payment is due at booking unless otherwise agreed in writing. The Company may require advance payment, deposits, or recurring billing authorization. Outstanding balances may result in suspension or termination of services. Fees are non-refundable except as expressly stated in these Terms or required by law.

6. Cancellation, Rescheduling, and No-Show Policy

Clients may cancel or reschedule without charge by providing at least twelve (12) hours' notice. Cancellations made with less than twelve (12) hours' notice are subject to a cancellation fee equal to fifty percent (50%) of the scheduled session fee.

One complimentary reschedule may be requested, subject to tutor availability, provided the request is made within one (1) hour of booking and at least twelve (12) hours before the scheduled session. The rescheduled session must occur within thirty (30) days. Additional reschedules may be treated as cancellations.

A student who has not arrived or joined within fifteen (15) minutes after the scheduled start time without prior notice is considered a no-show. Frostlight Solutions LLC may end the session, and the scheduled session fee shall be deemed earned.

If a tutor is more than ten (10) minutes late, Frostlight Solutions LLC may extend the session, reschedule the session without charge, issue a service credit, or provide a refund if the session cannot reasonably be completed.

Emergency cancellations are reviewed individually and may include hospitalization, death in the immediate family, military orders, severe weather, or comparable unforeseen events.

7. Student and Parent Responsibilities

Students and parents shall behave respectfully, cooperate during instruction, maintain appropriate technology for online sessions, and avoid disruptive conduct. Repeated misconduct may result in suspension or termination of services without refund for lost instructional time.

8. Tutor Responsibilities

Tutors will provide professional instruction, prepare for sessions, communicate appropriately, and maintain professional standards.

9. Academic Outcomes

Tutoring is intended to improve learning and academic performance. Frostlight Solutions LLC makes no guarantee regarding grades, examination results, admissions decisions, scholarships, or other academic outcomes.

10. Technology

Clients are responsible for maintaining reliable internet access, suitable hardware, software, and platform access. Frostlight Solutions LLC is not responsible for interruptions caused by the client's equipment or internet service.

11. Conduct and Safety

Abusive, threatening, discriminatory, or unsafe conduct may result in immediate suspension or termination of services.

12. Privacy and Confidentiality

The Company collects only information reasonably necessary to administer tutoring services. Records may be retained for up to three (3) years unless a longer period is required by law or legitimate business needs. Payment processing may be handled through third-party processors. Information is not sold to third parties.

13. Materials and Intellectual Property

All lesson plans, worksheets, study guides, presentations, recordings, and instructional materials created or provided by Frostlight Solutions LLC remain the intellectual property of the Company unless otherwise stated. Clients receive a limited, non-transferable license for personal educational use only. Materials may not be copied, redistributed, sold, or publicly posted without prior written permission.

Tutoring sessions involving minor students will not be recorded by the Company except with legally sufficient authorization where permitted by law. Adult clients may request recording through separate written consent.

14. Communication Policy

Parents or legal guardians are the primary point of contact for minor students. Direct communication with minors is limited to tutoring-related matters. Clients may opt out of marketing communications; however, Frostlight Solutions LLC may continue to send scheduling, billing, legal, safety, and other service-related communications necessary to administer services.

15. Termination

Either party may terminate services through written notice. Outstanding financial obligations survive termination.

16. Amendments

Frostlight Solutions LLC may update these Terms from time to time. Material changes will be communicated to current clients. Continued use of services after the effective date constitutes acceptance of the revised Terms.

17. Governing Law

This Agreement shall be governed by the laws of the State of Florida. Unless otherwise required by applicable law, legal proceedings arising from this Agreement shall be brought in a court of competent jurisdiction located in Escambia County, Florida.

18. Contact Information

Frostlight Solutions LLC
Email: contact@frostlightsolutions.com
Website: https://frostlightsolutions.com
Phone: 850-449-4787